Refund & cancellation
Refund & Cancellation Policy
How refunds and cancellations work for purchases made on BankingBro.
Last updated: 20 October 2026
1Digital products
Everything sold on BankingBro is digital: mock test series, PDF courses and time-limited plans (combos and the All-in-One plan). Access is given to your account as soon as the payment is confirmed.
Because the content becomes available immediately, purchases are non-refundable once access has been given. Please try our free tests and classes before you buy.
2Failed or duplicate payments
- If money was deducted but the payment failed, it is usually reversed automatically by your bank or Razorpay.
- If you were charged twice for the same product, or the amount was deducted but you did not get access, contact us within 7 days of the payment.
- Share your registered email or phone number and the Razorpay payment ID so we can check it quickly.
3How refunds are paid
Approved refunds are sent to the original payment method (card, UPI or bank account). They usually reach you within 7 days, depending on your bank.
4Cancellation
You do not need to cancel anything: there are no automatic renewals. A plan stays active until its expiry date and then ends. Plans cannot be cancelled midway for a partial (pro-rata) refund.
5Content problems
If a test or PDF you bought does not open or has a technical problem, tell us and we will fix it or restore your access.